GENERELLE BETINGELSER FOR SALG AF KAWAN VILLAGES
- Awaiting for translation in Danish.
KAWAN VILLAGES - GENERAL SALES CONDITIONS
Article 1 GENERAL INFORMATION
Kawan Villages is a registered company, part of SAS Kawan Group, situated at Simard, Sâone et Loire, France. The capital is of 1 500 000 Euros, Chamber of Commerce Châlon-sur-Sâone, registered SIRET 418 879 643 00027, APE 633Z, Travel Agents licence N° 0712000000001, guarantor Caisse d’Epargne de Bourgogne, APE 633Z Public Liability Insurance AXA Insurance
Article 2 PRICING & SERVICES
The price of holidays is in Euros, value added tax included.
The rates for the camping pitches are 1 pitch per night. The rates for the accommodation are for the number of nights stipulated and the number of people included in the details. Except if otherwise stated, water, gas, electricity, parking for one vehicle, access to the reception, entertainment and sanitation facilities are included in these rates. The accommodation is fully equipped. For further details about their equipment, the arrival and departure times or the payment of the deposit please refer to the individual campsite descriptions and the accommodation section at www.kawan-villages.com
Our prices do not include : tourist tax, deposit, activities incuring a supplement proposed by the campsite, extra people, pets, hire of linen, bicycles, safety deposit boxes, babypacks, etc These extra services must be paid direct to the campsite.
Our prices do not, in any case, include transport costs or food and beverage.
Article 3 PITCH OR ACCOMMODATION REQUESTS
Availability can be consulted on internet : www.kawan-villages.com or by phone on 0825 740 730 from within France (0.15€/ min tax inc.) or 00 333 59 59 03 59 from outside France
The holidays on offer are, in principal, available but are subject to verification with the site concerned by our reservation staff (any change being exceptional and beyond our control). Within 72 hours Kawan Villages will reply to your request, by e-mail or telephone.
Article 4 METHODS OF RESERVATION
A reservation can be made by 3 different methods
Online via the website www.kawan-villages.com with your credit card number (Visa/Mastercard)
By telephone : call 0825 740 730 from inside France (0.15 €/ min tax inc.) or 00 333 59 59 03 59 from outside France.
At our office : Château de Simard, 71330 Simard, France. Open Monday to Friday from 9am to 7pm and on Saturday from 9am to 5pm.
Article 5 RESERVATION CONFIRMATION
The client accepts the present booking conditions in their totality in confirming a booking request.
The details registered by www.kawan-villages.com represent the proof of the transaction made between Kawan Villages and their client.
The confirmation of the reservation request confirms the availability of the chosen holiday and of the client’s knowledge and acceptance of the booking conditions.
Article 6 HOLIDAY PAYMENT
For reservations made 30 days or more before the start of the holiday
You have the possibility of paying in two installments. The first payment being of 25% of the cost of the hoiday plus 10€ reservation fee plus cancellation insurance (if requested).
The balance is payable, at the latest, 30 days before the start of the holiday. Any holiday not paid for in full by this date will be considered as cancelled and will be subject to the cancellation conditions.
For reservations made less than 30 days before the start of the holiday
In the case of a reservation of a pitch or rented accommodation made less than 30 days before the the holiday the total amount is payable.
Article 7 METHODS OF PAYMENT
The client can pay for the holiday by credit card, either Visa or Mastercard, by telephone or on our website due to the secured payment system.
The client will immediately receive a confirmation of the holiday booking by e-mail, assuming a correct e-mail address has been given.
Online payment is 100% secured. The information on your credit card (the 16 figure number on the card, the 4 figure expiry date, the last 3 digits of the code on the back of the card) will not be openly accessible on internet but will remain protected and coded.
Other means of payment
Payment is accepted by cheque (payable in France) up until 30 days before the start of the holiday, bank transfer, or postal order.
Bank details: SAS Kawan Group, Caisse d’Epargne FC Dijon, IBAN: FR76 1213 5003 0008 7742 9656 362; BIC: CEPAFRPP213.
However these means of payment are not available for holidays booked on-line via the website. In this case payment by credit card is the sole possibility.
Cheques should be made payable to Kawan Villages and sent to : Château de Simard - 71330 Simard – France
The reservation only becomes firm when the total amount has been paid.
Article 8 EXCHANGE VOUCHER
As soon the final balance has been received, the exchange voucher will be sent to the client by post, which acts as final confirmation and states all the holiday details.
It is imperative that the exchange voucher is presented to the campsite reception on arrival. In the event that the reservation is made just before the start of the holiday (departure less than 72 hours after booking, postal strike etc) we advise the client to use the exchange voucher received by e-mail. Whatever the case, the information received by the campsite before your arrival will over rule the details on your e-mail.
Article 9 CANCELLATION and AMMENDMENT
It is imperative that any ammendment request or cancellation is communicated by recorded delivery. The periods mentioned below come into effect as of the date the registered letter is received by Kawan Villages office. Cancellation or ammendment of the holiday will entail the following charges :
less than 8 days before the start of the holiday: 100% of the total amount + booking fee
8 to 14 days before the start of the holiday : 75% of the total amount+ booking fee
15 to 30 days before the start of the holiday : 50% of the total amount + booking fee
more than 30 days before the start of the holiday : 25% of total amount + booking fee
Article 10 CANCELLATION and COMPREHENSIVE HOLIDAY INSURANCE
Kawan Villages proposes a cancellation insurance and a comprehensive holiday insurance, as an option, with ‘Européenne d’Assurance’.
Details of the cancellation insurance and the holiday insurance can be found here (pdf. format)
Article 11 LATE ARRIVAL and EARLY DEPARTURE
No refund will be made if the client arrives later or departs earlier than the dates stated on the exchange voucher.
Article 12 NO SHOW ON SITE
The site will keep the accommodation/pitch reserved by the client for up to 24 hours after the contracted arrival date. If the client has not informed the site of his delayed arrival the site reserves the right to relet the accommodation. This will be treated as a cancellation and the normal cancellation conditions will apply.
Article 13 RESPONSABILITY and GUARANTEE
We select our campsites with care in order to ensure that the client is satisfied with his holiday. The sites are privately run and have a minimum rating of 3 stars (in France).
Kawan Villages takes the necessary precautions to avoid any over booking. However, despite this, if your pitch or rented accommodation is unavailable on arrival, then the service provider, the campsite, will be held responsable.
In no case will Kawan Villages be held responsable for refunding more than the sum paid for the holiday.
The information concerning the sites inputed on internet by Kawan Villages is based purely on information and documents provided by the sites themselves. Each campsite ensures it owns the user rights on all the documents provided. The site guarentees the authenticity of the information provided and that it’s character is neither misleading or deceptive. The campsite ensures that the use of documents provided is legally permitted on internet.
The photographs illustrating the campsites and rented accommodation, backing up the text, do not enter the same contract.
Article 14 CONDITIONS of STAY
The client is responsable for respecting the campsite rules . Anybody not respecting these rules, and as a result are asked to leave the site, is under no circumstances subject to a refund or any payment for damages.
The arrival and departure times are layed down by each campsite to allow a reasonable time for the cleaning and preparation of rented accommodation. As a rule arrivals are from 4pm onwards and departures are before 10am (for pitches: arrivals from 3pm onwards and departures before 12am).
It is the client’s responsability to ensure that himself and his personal effects are insured during his stay in rented accommodation. Under no circumstances can Kawan Villages be held responsable in case of loss, theft, injury or damage involving the clients or their belongings during their holiday.
Article 15 CUSTOMER SERVICES
For any questions the client may have or other information required,
Kawan Villages customer services team is at your disposal :
by telephone on 0825 740 730 from inside France (0.15€/min. tax inc.) or 00 333 59 59 03 59 from outside France. Otherwise by electronic mail
Any complaints, following a Kawan Villages holiday, should be addressed in writing by recorded delivery, no more than 20 days after returning home, to this address :
Kawan Villages – Château de Simard – 71330 Simard – France
Article 16 Enforced Law – Litigations
Both parties agree that the reservation contract is under French law. Litigation will be settled in the Law Court of Tribunal d’Instance of Châlon-sur-Sâone.
Article 17 Personal Information Act
According to the ‘Information and Liberty Act’ of 6th January 1978, the client has the right to access information that concerns himself. The client needs to make a written request to Kawan Villages by electronic mail or to our postal address at : Kawan Villages, Château de Simard, 71330 Simard, France.
Article 18 Events Beyond our Control
Kawan Villages reserves the right to cancel the reserved holiday in case of an unpredictable event arising and resulting in conditions where the client is unable to stay on the reserved site. In this case the client would receive a total refund of the sum paid. Kawan Villages will not be held responsable in any way for this event and will pay no supplementary charges for damages.
GENERELLE BETINGELSER FOR SALG AF HOLIDAY CHEQUE
Article 1 GENERAL INFORMATION
Holiday Cheque is a registered company, part of SAS Kawan Group, situated at Simard, Sâone et Loire, France. The capital is of 1 500 000 Euros, Chamber of Commerce Châlon-sur-Sâone, registered SIRET 418 879 643 00027, APE 633Z, Travel Agents licence N° 0712000000001, guarantor Caisse d’Epargne de Bourgogne, APE 633Z Public Liability Insurance AXA Insurance
Article 2 PRICING & SERVICES
The price of holidays is in Euros, value added tax included.
The rates for the accommodation are for the number of nights stipulated and the number of people included in the details. Except if otherwise stated, water, gas, electricity, parking for one vehicle, access to the reception, entertainment and sanitation facilities are included in these rates. The accommodation is fully equipped. For further details about their equipment, the arrival and departure times or the payment of the deposit please refer to the individual campsite descriptions and the accommodation section at www.kawan-villages.com.
Our prices do not include : tourist tax, deposit, activities incuring a supplement proposed by the campsite, extra people, pets, hire of linen, bicycles, safety deposit boxes, babypacks, etc These extra services must be paid direct to the campsite.
Our prices do not, in any case, include transport costs or food and beverage.
Article 3 PITCH OR ACCOMMODATION REQUESTS
Availability can be consulted on internet : www.kawan-villages.com or by phone on 0825 740 730 from within France (0.15€/ min tax inc.) or 00 333 59 59 03 59 from outside France
The holidays on offer are, in principal, available but are subject to verification with the site concerned by our reservation staff (any change being exceptional and beyond our control). Within 72 hours Holiday Cheque will reply to your request, by e-mail or telephone.
Article 4 METHODS OF RESERVATION
A reservation can be made by 3 different methods
Online via the website www.kawan-villages.com with your credit card number (Visa/Mastercard)
By telephone : call 0825 740 730 from inside France (0.15 €/ min tax inc.) or 00 333 59 59 03 59 from outside France.
At our office : Château de Simard, 71330 Simard, France. Open Monday to Friday from 9am to 7pm and on Saturday from 9am to 5pm.
Article 5 RESERVATION CONFIRMATION
The client accepts the present booking conditions in their totality in confirming a booking request.
The details registered by www.kawan-villages.com represent the proof of the transaction made between Kawan Villages/Holiday Cheque and their client.
The confirmation of the reservation request confirms the availability of the chosen holiday and of the client’s knowledge and acceptance of the booking conditions.
Article 6 HOLIDAY PAYMENT
For reservations made 30 days or more before the start of the holiday
You have the possibility of paying in two installments. The first payment being of 25% of the cost of the hoiday plus 10€ reservation fee plus cancellation insurance (if requested).
The balance is payable, at the latest, 30 days before the start of the holiday. Any holiday not paid for in full by this date will be considered as cancelled and will be subject to the cancellation conditions.
For reservations made less than 30 days before the start of the holiday
In the case of a reservation of a pitch or rented accommodation made less than 30 days before the the holiday the total amount is payable.
Article 7 METHODS OF PAYMENT
The client can pay for the holiday by credit card, either Visa or Mastercard, by telephone or on our website due to the secured payment system.
The client will immediately receive a confirmation of the holiday booking by e-mail, assuming a correct e-mail address has been given.
Online payment is 100% secured. The information on your credit card (the 16 figure number on the card, the 4 figure expiry date, the last 3 digits of the code on the back of the card) will not be openly accessible on internet but will remain protected and coded.
Other means of payment
Payment is accepted by cheque (payable in France) up until 30 days before the start of the holiday, bank transfer, or postal order.
Bank details: SAS Kawan Group, Caisse d’Epargne FC Dijon, IBAN: FR76 1213 5003 0008 7742 9656 362; BIC: CEPAFRPP213.
However these means of payment are not available for holidays booked on-line via the website. In this case payment by credit card is the sole possibility.
Cheques should be made payable to Holiday Cheque and sent to : Château de Simard - 71330 Simard – France
The reservation only becomes firm when the total amount has been paid.
Article 8 EXCHANGE VOUCHER
As soon the final balance has been received, the exchange voucher will be sent to the client by post, which acts as final confirmation and states all the holiday details.
It is imperative that the exchange voucher is presented to the campsite reception on arrival. In the event that the reservation is made just before the start of the holiday (departure less than 72 hours after booking, postal strike etc) we advise the client to use the exchange voucher received by e-mail. Whatever the case, the information received by the campsite before your arrival will over rule the details on your e-mail.
Article 9 CANCELLATION and AMMENDMENT
It is imperative that any ammendment request or cancellation is communicated by recorded delivery. The periods mentioned below come into effect as of the date the registered letter is received by Holiday Cheque. Cancellation or ammendment of the holiday will entail the following charges :
less than 8 days before the start of the holiday: 100% of the total amount + booking fee
8 to 14 days before the start of the holiday : 75% of the total amount+ booking fee
15 to 30 days before the start of the holiday : 50% of the total amount + booking fee
more than 30 days before the start of the holiday : 25% of total amount + booking fee
Article 10 CANCELLATION and COMPREHENSIVE HOLIDAY INSURANCE
Holiday Cheque proposes a cancellation insurance and a comprehensive holiday insurance, as an option, with ‘Européenne d’Assurance’.
Details of the cancellation insurance and of the holiday insurance can be found here (pdf. format)
Article 11 LATE ARRIVAL and EARLY DEPARTURE
No refund will be made if the client arrives later or departs earlier than the dates stated on the exchange voucher.
Article 12 NO SHOW ON SITE
The site will keep the accommodation reserved by the client for up to 24 hours after the contracted arrival date. If the client has not informed the site of his delayed arrival the site reserves the right to relet the accommodation. This will be treated as a cancellation and the normal cancellation conditions will apply.
Article 13 RESPONSABILITY and GUARANTEE
We select our campsites with care in order to ensure that the client is satisfied with his holiday. The sites are privately run and have a minimum rating of 3 stars (in France).
Holiday Cheque takes the necessary precautions to avoid any over booking. However, despite this, if your rented accommodation is unavailable on arrival, then the service provider, the campsite, will be held responsable.
In no case will Holiday Cheque be held responsable for refunding more than the sum paid for the holiday.
The information concerning the sites inputed on internet by Kawan Villages/Holiday Cheque is based purely on information and documents provided by the sites themselves. Each campsite ensures it owns the user rights on all the documents provided. The site guarentees the authenticity of the information provided and that it’s character is neither misleading or deceptive. The campsite ensures that the use of documents provided is legally permitted on internet.
The photographs illustrating the campsites and rented accommodation, backing up the text, do not enter the same contract.
Article 14 CONDITIONS of STAY
The client is responsable for respecting the campsite rules . Anybody not respecting these rules, and as a result are asked to leave the site, is under no circumstances subject to a refund or any payment for damages.
The arrival and departure times are layed down by each campsite to allow a reasonable time for the cleaning and preparation of rented accommodation. As a rule arrivals are from 4pm onwards and departures are before 10am.
In the low season: the days of arrival and departure may be chosen freely (any day of the week). The stay must be booked for a minimum of three
consecutive nights on the same campsite. In the mid season: the minimum stay is one week. The arrival and departure days are fixed (Saturday to Saturday
It is the client’s responsability to ensure that himself and his personal effects are insured during his stay in rented accommodation. Under no circumstances can Holiday Cheque be held responsable in case of loss, theft, injury or damage involving the clients or their belongings during their holiday.
Article 15 CUSTOMER SERVICES
For any questions the client may have or other information required,
Holiday Cheque customer services team is at your disposal :
by telephone on 0825 740 730 from inside France (0.15€/min. tax inc.) or 00 333 59 59 03 59 from outside France. Otherwise by electronic mail.
Any complaints, following a Holiday Cheque holiday, should be addressed in writing by recorded delivery, no more than 20 days after returning home, to this address :
Holiday Cheque – Château de Simard – 71330 Simard – France
Article 16 Enforced Law – Litigations
Both parties agree that the reservation contract is under French law. Litigation will be settled in the Law Court of Commerce of Châlon-sur-Sâone.
Article 17 Personal Information Act
According to the ‘Information and Liberty Act’ of 6th January 1978, the client has the right to access information that concerns himself. The client needs to make a written request to Kawan Villages by electronic mail or to our postal address at : Holiday Cheque, Château de Simard, 71330 Simard, France.
Article 18 Events Beyond our Control
Holiday Cheque reserves the right to cancel the reserved holiday in case of an unpredictable event arising and resulting in conditions where the client is unable to stay on the reserved site. In this case the client would receive a total refund of the sum paid. Holiday Cheque will not be held responsable in any way for this event and will pay no supplementary charges for damages.
GENERELLE BETINGELSER FOR SALG AF CAMPING CHEQUE
Attentie: deze algemene verkoopvoorwaarden zijn uitsluitend van toepassing op Nederland. In overige gevallen kunt u contact opnemen met uw gebruikelijke agentschap
indien nodig voor de algemene verkoopvoorwaarden die op u van toepassing zijn.
1. En Camping Chèque
1.1 En Camping Chèque omfatter 1 overnatning for 2 personer, standard standplads (bil, campingvogn, autocamper eller telt) + el + 1 hund (på de pladser, der accepterer dyr)
på netværkets pladser og i de angivne perioder.
1.2 En Camping Chèque er en voucher, der kun kan benyttes af den kunde, der har købt den hos en godkendt forhandler. Den kan derfor hverken afhændes eller
overdrages til andre campister på en plads. Overtrædes dette vil campingpladsen kunne nægte at modtage Camping Chèquene.
1.3 Kunden forpligter sig til at respektere pladsens reglement, der hænger i receptionen. Hvis man ikke respekterer reglementet, har pladsen beføjelse til at udvise
den pågældende kunde uden nogen tilbagebetaling af det reserverede ophold.
1.4 Kurtaksten betales på stedet i pladsens reception. Beløbet, der fastsættes af kommunen, varierer fra sted til sted. Det kan være et dagsbeløb, et beløb pr person
eller et engangsbeløb.
2. Tab / tyveri
En Camping Chèque kan ikke ombyttes eller erstattes i tilfælde af tab eller tyveri. I dette tilfælde træder Jeres egen indboforsikring i kraft i det omfang denne
dækker. Informer Jer om dette inden rejsen. Så snart I konstaterer tab eller tyveri af Jeres Camping Chèques, skal I henvende Jer hos den nærmeste politistation for
at udfylde en anmeldelse. Få et eksemplar af dette dokument til Jeres eget forsikringsselskab.
3. Procedure ved ombytning eller tilbagebetaling af chèques
En camping chèque er gyldig i de 2 kalenderår, der er tydeligt angivet på chèquen. Krav om ombytning eller tilbagebetaling skal sendes med rekommanderet brev til
følgende adresse : Camping Cheque Bureau Central Européen, Château de Simard, 16 route de Louhans, F-71330 Simard.
3.1 Tilbagebetaling
Camping Chèques, der er udløbet eller ikke er blevet anvendt, kan på ingen måde erstattes, undtagen ved følgende betingelser:
i tilfælde af chèqueindehaveren eller dennes samlevers død (Camping Chèquene sendes som rekommanderet brev med kopi af dødsattest) ; invaliditet af
chèqueindehaveren eller dennes samlever (Camping Chèquene sendes som rekommanderet brev med kopi af lægeattest). Et gebyr til en værdi af 2 Camping Chèques
fratrækkes i administrationsomkostninger.
3.2 Ombytning
Chèques, der er udløbet eller ikke er blevet anvendt kan ombyttes efter nedenstående betingelser og vilkår :
• I tilfælde af forhøjede priser på de nye Camping Chèques skal I betale differencen (mellem værdien af de nye Camping Chèques og de ombyttede Camping
Chèques)
• Administrationsomkostninger : for at gøre proceduren nemmere fratrækker vi et beløb på DKK 108 svarende til værdien af 1 stk. Camping Chèque for ombytningen
af Camping Chèquene.
• Gold Card kunder skal ikke betale denne omkostning.
I tilfælde af problemer på en plads under Jeres ophold med Camping Cheque eller Holiday Cheque
I skal kontakte det europæiske Camping Cheque / Holiday Cheque kontor så hurtigt som muligt fra den pågældende plads og oplyse os om problemet.
Klager kan
ikke behandles efter Jeres afrejse fra pladsen. Så snart vi har modtaget Jeres klage, vil vi kontakte pladsen for at høre deres synspunkt og forsøge at løse problemet
til Jeres tilfredsstillelse.
Kontakt os :
Bureau Central Européen Camping Cheque / Holiday Cheque (fra mandag til fredag fra kl. 09.00 til 19.00 og lørdag fra kl. 09.00 til 17.00) :
Tel. 0 825 740 730 (0,15€/min fra Frankrig og Belgien)
eller 00 333 59 59 03 59 (fra andre lande) ;
Fax : 03 85 72 29 91 fra Frankrig
eller +33 (0)3 85 72 29 91 fra andre lande ;
Electronic mail
Trykfejl
I denne website har vi samlet mest mulig information. Der tages dog stadig forbehold for eventuelle trykfejl og ændringer, som vi ingen indflydelse har på.
Nogle informationer, forskellige fra plads til plads, er givet til orientering (for eksempel aktiviteter, indkøbsmuligheder, børnepasning, o.s.v.). Nogle af de nævnte
ydelser kan være forsinkede i forhold til den angivne åbningsdato, især på grund af dårlige vejrforhold
Der kan ligeledes forekomme ændringer i perioden fra website bliver trykt og til I modtager den. I vil få meddelelse om eventuelle ændringer eller trykfejl via
vores kundeservice. Alle informationer vedrørende Jeres ophold skal bekræftes af vores kundeservice ved reservationen.
